Is your silver real sterling silver 925, and do you stamp and hallmark it?
Yes, our silver is genuine sterling silver 925, containing 92.5% pure silver, which is the international standard for high-quality silver jewelry. Each piece is stamped with a 925 mark to verify its authenticity. For markets requiring independent hallmarking, such as the UK, we can arrange for assay-office hallmarking upon request. This ensures our jewelry meets the specific legal standards of your target market. We take pride in maintaining the integrity and quality of our materials, which are sourced and crafted by skilled artisans in the renowned Celuk village. Please confirm any additional hallmarking requirements during your order process to ensure compliance with your local regulations.
What is the minimum order quantity (MOQ) for wholesale jewelry from Bali?
Our minimum order quantities (MOQs) are designed to be flexible, catering to both first-time buyers and established wholesalers. Typically, the MOQ per design is in the tens of pieces, allowing you to test market response without committing to large volumes. We also welcome mixed-design orders, enabling you to select a variety of pieces to suit your collection. The exact MOQ can vary depending on the complexity and materials of the design, so we recommend confirming specifics with us during the quoting process. This flexibility reflects our commitment to supporting buyers of all sizes while maintaining the artisanal quality of our handcrafted jewelry.
Do you offer custom and private-label jewelry to our own designs?
Yes, we offer custom and private-label jewelry manufacturing to meet your unique design specifications. We can work from your drawings, CAD files, or reference samples to create bespoke pieces that align with your brand vision. Our capabilities include OEM production, where we manufacture to your exact specifications, and ODM services, where we provide in-house design support to bring your ideas to life. Additionally, we offer private-label stamping and custom packaging to ensure your brand is prominently featured. This allows you to tailor your product offerings while leveraging our expertise in Bali’s renowned jewelry craftsmanship.
What is the difference between gold vermeil and solid gold in your pieces?
Gold vermeil and solid gold differ primarily in composition and cost. Our gold vermeil pieces feature a thick layer of gold over sterling silver, offering an affordable yet luxurious option. Solid gold jewelry, available in 14k and 18k, is made entirely of gold, providing greater durability and intrinsic value. While both options are crafted with precision, solid gold is typically more robust and suited for heirloom-quality pieces. Gold vermeil offers a cost-effective solution for those seeking the look and feel of gold without the higher price point. Each option has its place in the market, depending on your target audience and budget.
Are your pieces nickel-free and compliant for EU (REACH) and US import?
Yes, our jewelry is crafted to be nickel-free and compliant with EU REACH regulations and US import standards, including lead and cadmium restrictions. We understand the importance of meeting international compliance requirements, and we offer options to ensure your pieces meet these standards. However, compliance needs can vary based on specific market regulations, so we recommend discussing your specific requirements with us during the order process. By doing so, we can tailor our production to meet the necessary criteria, ensuring smooth importation into your target markets.
How do you ship jewelry, and is it insured?
We ship our jewelry via air, utilizing international couriers such as DHL and FedEx for fast and reliable transit. Due to the high-value nature of jewelry, all shipments are insured to protect against loss or damage during transit. We offer FOB from Bali (Denpasar/Benoa) or CIF/courier-delivered options, depending on your preference. Shipping times are typically just a few days, though this can vary based on the destination and route. We take great care to ensure that your order arrives safely and in pristine condition, reflecting our commitment to quality and customer satisfaction.
What are your payment terms and deposit requirements?
Our standard payment terms require a deposit, commonly around 50% of the total order value, with the balance due before shipping. We accept T/T transfers and offer escrow services for first orders to provide additional security and peace of mind. These terms help facilitate a smooth transaction process while ensuring both parties are committed to the order. We understand that each buyer’s needs may vary, so we encourage open communication to address any specific payment requirements or concerns you may have. Please confirm your payment preferences during the ordering process to ensure clarity and mutual understanding.
How long does sampling and bulk production take?
Sampling typically takes around 1-3 weeks, allowing us to refine designs and ensure they meet your specifications before moving to bulk production. The bulk production timeframe is approximately 3-6 weeks, depending on the complexity and quantity of your order. These timelines are indicative and can vary, so we recommend confirming specific lead times when placing your order. Our efficient production process is designed to balance speed with the meticulous craftsmanship that defines our jewelry. We strive to deliver high-quality pieces within the agreed timeframe, maintaining open communication throughout the production process to keep you informed.
Can you set natural gemstones and Indonesian pearls to our specification?
Yes, we can set natural gemstones and Indonesian pearls according to your specifications. Our skilled artisans are experienced in working with a variety of gemstones, including turquoise, lapis lazuli, moonstone, garnet, citrine, and amethyst, as well as freshwater and South Sea pearls sourced from Indonesia. We can accommodate specific setting styles and arrangements to align with your design vision. Whether you’re looking for a classic or contemporary aesthetic, our team is equipped to bring your ideas to life with precision and artistry. Please provide detailed specifications during the design phase to ensure we meet your expectations.
Which markets do you export to, and can you handle small first orders?
We regularly export to key markets including the US, the EU, the UK, Australia, Japan, and the Middle East. Our experience in these regions ensures we understand the specific needs and compliance requirements of each market, allowing us to provide reliable service and high-quality products. We are also capable of handling small first orders, providing you with the flexibility to test our products and service without large initial commitments. This approach helps build trust and establish a strong working relationship, demonstrating our commitment to supporting both new and established buyers in the global jewelry trade.